Dr Gemma Munro Pty Ltd ABN 17 266 396 681
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase coaching programs or digital downloads, or interact with us in other ways.
This Policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where relevant, the EU General Data Protection Regulation (GDPR).
The information we collect
We may collect personal information from you when you:
- Purchase a coaching program or digital download
- Sign up to receive emails or resources from us
- Contact us through our website or by email
- Use our website and agree to cookies and analytics
The types of information we may collect include:
- Your name and contact details (such as email and address)
- Billing information (handled securely through Stripe)
- Preferences and interactions with our content (via Flodesk or analytics tools)
- Technical information such as IP address, browser type, and website usage patterns
How we collect your information
We collect information in a few ways:
- Directly from you (when you sign up, purchase, or contact us)
- Automatically through cookies and analytics when you use our website
- Through trusted third-party providers such as Stripe (payments), Flodesk (emails), and Zoom (program delivery)
By providing us with your personal information, you consent to us handling it in accordance with this Privacy Policy.
How we use your information
We use your information to:
- Deliver coaching programs and digital downloads
- Process payments securely
- Send you program updates and resources
- Send occasional marketing emails (which you can unsubscribe from at any time)
- Improve our website, offerings, and customer experience
We will never sell or rent your personal details to third parties.
Cookies and analytics
Our website uses cookies and analytics tools to help us understand how people use our site and to improve your experience.
We currently use:
• Google Analytics to track website activity and performance
• Flodesk to manage and send emails
You can disable cookies in your browser settings, though some features of the site may not work as intended if you do.
Access and storage:
- We may store or process information outside of Australia through providers who comply with privacy laws
- Each program comes with at least six months of access, unless otherwise stated
- Your information is stored securely, with access limited to trusted providers and staff.
Children’s privacy
Our services are for adults (18+) only. We do not knowingly collect personal information from anyone under 18.
Your rights
You have the right to:
- Access and update your personal information
- Request deletion of your information (unless we are legally required to retain it)
- Opt out of marketing emails at any time
- In the EU, exercise your GDPR rights, including the right to be informed, access, correct, erase, restrict processing, or object to certain uses of your data.
Complaints
We take privacy seriously. If you have any concerns or complaints about how your information is handled, please contact us at hello@drgemmamunro.com.
If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
If you are in the EU, you may also contact your local data protection authority.
Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Please check back periodically to stay informed.
Contact us
If you have any questions about this Privacy Policy or the way we handle your information, please contact us a Email: hello@drgemmamunro.com or via our website’s contact page.